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Frequently Asked Questions

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  2. Charging Stations & Sessions

Charging Stations & Sessions

Charging Sessions

  • Where can I find my charging sessions in the MINI Charging account?
  • Can I charge my vehicle abroad?
  • Why am I being charged for charging sessions that occurred a long time ago?
  • Why am I being charged public prices for charging at home or work with my MINI Charging card?

Charging Stations

  • What should I do if a charging station is not working?

Authentication via Card / App

  • How can I start and stop a charging session?
  • How can I charge via QR code?
  • How can I charge via the MINI App?

Plug & Charge

  • Why isn't Plug & Charge working even though it shows as "enabled" in my MINI Charging contract?
  • Why isn't Plug & Charge working even though my vehicle and the station support it?
  • How can I stop my charging process at the station via Plug & Charge?
  • Can I charge my Plug & Charge capable vehicle at every charging station?
  • Is Plug & Charge for free? 
  • What should I consider when selling my vehicle regarding Plug & Charge?
See all 9 articles

Need immediate help?

* The cost of the call depends on the country and network you're calling from.

Phone:

+44 1842 777133

Email:

uk@mini-charging.com

You can reach our customer service team during the following hours:

Monday - Friday 7 a.m. to 7 p.m.

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